Training camps
As a hotel owner or manager, you know that people are at the heart of exceptional service delivery. That's why we're here to help you elevate the skills and knowledge of your team, enabling them to excel in their respective roles. Our tailored training and development programs are designed to empower your people with the essential skills needed to provide outstanding service.
Through interactive workshops, practical exercises, and insightful sessions, we create an engaging learning environment that promotes growth and professional development. Your team will gain the confidence, knowledge, and tools necessary to deliver exceptional service experiences, leaving a lasting impression on your guests.
Our programs
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Entry level training designed for newbies.
Basic Front Office Skills
Intro To Reservations
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Costing and Control for Beginners
With this program we build the foundations for stock control, costing analysis and pricing strategies.
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Emotional intelligence
The art of effective communication, problem solving and building relationships in the workplace.
Food & Beverage service standards
Basic food safety, menu knowledge and upselling, service techniques and etiquette, wine and beverage knowledge and the guest experience.
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Helping you better understand the software and features. Available as new user training, refresher courses or troubleshooting specific pain points.
Client Management
Front Office and Reservations
Products & Services
on-the-job
Working with us brings an outside perspective, bringing a wealth of experience from working with various hospitality establishments. This allows for unbiased feedback, identify blind spots, and introduce innovative approaches that can drive operational efficiency and elevate the guest experience.
group sessions
Our group training sessions offer a dynamic and collaborative learning environment where your team can interact, share experiences, and learn from one another. This fosters a sense of unity and camaraderie among your staff, enhancing teamwork and creating a positive work culture.
online
Coming Soon!
“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.”